Due to recent market fluctuation, we had temporary maintenance of our infinity grid bots on Aug 10th, 2022 at 12:30 (UTC). A small number of users' infinity grid bots were being terminated by the system without selling the coins during maintenance.
Pionex had a further investigation of the related data, and we found out that the method of terminating bots without selling coins won't cause investment loss during the price rise. Affected users can re-create new bots and the bots can continue to operate. However, Pionex temporary maintenance of infinity grid bots did cause huge inconvenience for affected users. Therefore, we decide to compensate the affected users as detailed below:
- 0.1% of the total investment of your infinity grid bot (in order to pay for the fee of the possibility of re-creating infinity grid bots), and Pionex will directly distribute to your trade account within 10 working days.
- MM qualification of 1 month
Pionex deeply regretted the issue we caused, and Pionex fixed the issue on Aug 10th, 2022 at 21:00 (UTC). We will keep improving the sustainability of our system to avoid the terminating bot's error caused by the maintenance and thanks for users' support on our infinity grid bot.
If you have any problems, you can contact us at the online customer service of Pionex's Web or App. Thank you for your support of Pionex.
Aug 11th, 2022