Why my ETH/ERC20 token deposit hasn’t been credited?

We won’t accept the ETH/ERC20 token deposit from the following service providers:

Currently, smart contract batch deposit hasn’t been supported on Pionex. Please don’t send your funds from the following service provider: Wirex

If you accidentally sent the funds from these exchanges, please contact us and we’ll do our best to retrieve your coin.

Contact us through email: [e-mail]

The exchange I am sending to Pionex shows that my transaction completed, why haven’t I received anything on Pionex?

A withdrawal marked as “completed” or “success” on an exchange does not mean that the transaction has fully processed to the receiving exchange – it simply means that the transaction was successfully posted to the blockchain.

Once a transaction is on the blockchain, it will still take a variable amount of time to confirm and post to the destination exchange. 

Different blockchains require different amounts of “confirmations” before a transaction is verified.

Cause the nature of our liquidity sharing mechanism, it takes longer than normal exchanges to receive assets on Pionex. Thank you for your patience.