We won’t accept the ETH/ERC20 token deposit from the following service providers:
Currently, smart contract batch deposit hasn’t been supported on Pionex. Please don’t send your funds from the following service provider: Wirex
If you accidentally sent the funds from these exchanges, please contact us and we’ll do our best to retrieve your coin.
Contact us through email: firstname.lastname@example.org
The exchange I am sending to Pionex shows that my transaction completed, why haven’t I received anything on Pionex?
A withdrawal marked as “completed” or “success” on an exchange does not mean that the transaction has fully processed to the receiving exchange – it simply means that the transaction was successfully posted to the blockchain.
Once a transaction is on the blockchain, it will still take a variable amount of time to confirm and post to the destination exchange.
Different blockchains require different amounts of “confirmations” before a transaction is verified.
Cause the nature of our liquidity sharing mechanism, it takes longer than normal exchanges to receive assets on Pionex. Thank you for your patience.